Privacy Policy
Mayhawk Privacy Policy
Updated September 24, 2024
Mayhawk’s Privacy Policy describes how Mayhawk protects, collects, and uses your personal data.
At Mayhawk, we respect your personal data, believing that as a company you can have great products, great marketing and very importantly, great privacy. This means that we strive to collect only the personal data that we need when customers purchase our products or services.
This privacy policy describes the personal data collected or generated (processed) when you interact with Mayhawk through our websites, digital experiences, mobile applications, stores, events, or one of our other products or services, all of which are part of Mayhawk’s Site or Platform (“Site” or “Platform”). It also explains how your personal data is used, shared and protected, what choices you have relating to your personal data and how you can contact us.
At Mayhawk, we treat your privacy how we would like our privacy to be treated.
What Data We Collect
When you purchase a product, connect to our services, contact us (including via social media), or otherwise engage with Mayhawk (e.g. through our newsletter), we may collect various types of information.
We can for example ask you for certain personal data to provide you with the products or services you request. This is when you make purchases, contact our customer services, request to receive communications, create an account, participate in our events or contests, or use our Site. Additionally, when you request specific services in a physical location, we may ask you to login using a portable wifi device to provide services that are then associated with your account.
Account Information. This includes your name and other account-related details, such as your email address. Additionally it can be login and account information, including screen name, password and unique user ID.
Contact Information. Personal details such as your name, email address, physical address, phone number, or other contact information are essential for purchases and online retail processing and delivery of the product.
Payment Information. This refers to details about your billing address and payment method.
Transaction Information. Data related to purchases of Mayhawk products and services or transactions facilitated by Mayhawk, including purchases made on our websites and platforms.
Fraud Prevention Information. Information used to help identify and prevent fraud.
Usage Data. Information regarding your activity on and interaction with our website and services, including product engagement and other usage details.
Other Information You Provide. This includes the content of your communications with Mayhawk, such as interactions with customer support, newsletter responses, and engagement through social media channels.
User Experience Data. When interacting with our Site, certain data is automatically collected by our server from your device or web browser using “Cookies”. This is non-identifiable and non-personal information. For more details about this please refer to our Cookie Policy. These technologies help us to better understand trends, aggregate user behaviour, enhance security, prevent fraud, and analyse the effectiveness of advertisements and web searches.
You are not obliged to provide the personal data we request; however, should you choose not to, we may be unable to offer you our products or services or respond to your requests in certain cases.
Mayhawk’s Use of Personal Data
Mayhawk uses personal data to process transactions, communicate with you, ensure security, prevent fraud, and comply with legal requirements.
We use the personal data you provide to us to operate our business. When you purchase Mayhawk products from our Site, we need your personal data to fulfil our contract with you. For example, we need your payment and contact details to deliver your order.
We use personal data about how you use our products and services to enhance user experience and to help us diagnose technical and service problems and administer our Site. For example, your personal data is required for internal data analytics, distribute emails, for research and analysis, manage brand and product promotions, as well as administering certain services and features.
If you make a purchase on the Mayhawk Online Store, or participate in an event or promotion, we will use the contact information you give us to communicate with you about the purchase, event or promotion. If you contact our consumer services, we will use information about you, such as delivery or payment information, or the product you have purchased to help you resolve a problem or question.
We may send you marketing communications (newsletters) concerning Mayhawk’s products, services, events, limited editions, limited time offers and other promotions that may be of interest to you. You can opt-out at any time.
We may use the information that you provide to us as well as information from other Mayhawk products or services – such as your use of Mayhawk’s Site, your visits to or purchases made in the Mayhawk Online Store, your participation in Mayhawk events and contests – to personalise communications on products and services that may be of interest to you.
Depending on the context, Mayhawk may rely on your consent for the necessity of processing to fulfil a transaction, or legal obligations. We may also process your personal data where we believe it aligns with our legitimate interests or those of others – while taking your interests, rights, and expectations into account.
Mayhawk does not use your personal data to track you, or use it for (re)marketing and advertising purposes on non-Mayhawk Platforms. We do not sell your personal data, or share your personal data outside of a very narrow brief, as described below.
Mayhawk’s Sharing of Personal Data
The personal data you provide is used internally within Mayhawk. The only data shared externally is that necessary for our trusted financial transaction partners (e-billing and e-commerce) and logistics (carrier and delivery) providers to fulfil your purchase.
For example, your personal data is needed to process credit cards and payments, shipping and deliveries. When using third-party service providers we enter into agreements that require them to implement appropriate technical and organisational measures to protect your personal data.
These third-party service providers carry out tasks on our behalf, such as processing or storing data, including personal data, in connection with your use and purchase of our services, and the purchase and delivery of products. These service providers are required to professionally handle personal data in accordance with this Privacy Policy, and they must refrain from using it for their own purposes, whilst storing it securely.
We do not share your personal data with any external company or third party beyond the scope mentioned above. Furthermore, Mayhawk does not share personal data with third parties for their own marketing purposes.
Protection of Your Data at Mayhawk
At Mayhawk, we believe your privacy is underpinned by strong security measures and risk analysis. We use a variety of technical and organisational security measures, including encryption and authentication tools, to maintain the safety of your personal data. We also employ administrative, technical, and physical safeguards to protect your personal data, taking into account the nature of the data, the processing involved, and potential threats. We continually work to enhance these safeguards to ensure your personal data remains secure.
Requesting your Personal Data
You have the right to request: (i) access to your personal data; (ii) an electronic copy of your personal data (portability) and to have this information transmitted to another company; (iii) correction of your personal data if it is incomplete or inaccurate; or (iv) deletion or restriction of your personal data in certain circumstances provided by applicable law. You have the right to withdraw your consent for us to hold your Personal Data at any time.
If you like would to request a copy of your personal data or exercise any of your other rights, please contact us.