Delivery & Shipping Information
Thanks for shopping at the Mayhawk online Store. We want to make sure you have a rewarding experience after purchasing our products and we are here to help. If you cannot find the information you need below please use the contact form and we will try to help as quick as we can.
Delivery Timeframes
1. The courier company we use does not deliver on Sunday or on public holidays (bank holidays).
2. Please be aware of the last delivery times in December, these will be posted on the Site.
UK: Standard Delivery times are 2 to 4 working days.
If the order comes in on Monday to Thursday, before 4pm (UK time) we aim to pack the order and get it ready for pickup the next working day. Orders that come in on a Friday, Saturday or Sunday will go out for delivery on the Monday.
The carrier company after pick up from us should deliver it the next working day after that. So, 48 to 72 hours after you place the order is usual, but it can stretch out to longer if the weekends or holidays are slowing delivery, or you are located in remote parts of the country.
Export Countries: Please contact us for an estimate before placing an order.
Delivery & Shipping cost
The cost for standard delivery (and alternative options) is calculated and displayed on the Checkout page before you complete your order. Delivery costs for the option chosen is also shown in the Order Confirmation email.
If you make a purchase that exceeds the threshold relevant to your delivery country, you will receive Free ‘standard delivery’. Other conditions may also qualify you for Free delivery.
Split Delivery
We don’t like to do it, but we reserve the right to split the delivery of your order, for instance if part of your order is delayed or unavailable. In the event that we split your order, we will notify you of our intention to do so by sending you an email to the email address provided by you at the time your order was placed. You will not be charged for any additional delivery costs.Â
Changes to your Delivery Address
Once your order has been prepared for dispatch or has been dispatched, we may be unable to change the delivery address. If the order is with the delivery carrier they will send you an automatic email to say they have the parcel. You can contact them directly, (through their online services) and they will amend your delivery address and time of delivery where possible.
If you have yet to receive your dispatch notification email you can (if in time) update your details online via our website. Please contact Mayhawk Store Customer Service.
Tracking your order
Once your order is out for delivery the carrier company will send you a notification email with a tracking number on it for you to use. This will allow you to track the parcel (through their online services) on its journey and get an approximate delivery time.
If you have any problems please contact Mayhawk Store Customer Service.
Missed Deliveries
Carrier Delivery: If you are not at home when the carrier attempts to deliver your order, the carrier will leave a card or send you an email. You can contact the carrier directly for a new delivery appointment during working hours at a suitable date and even amend your delivery address. They also have local pickup locations that you can give your preference for.
Postal Delivery: If you are not at home for a postal delivery or your order cannot be delivered, a card with collection details will be left for you. In most cases, you can collect your order from the Postal Delivery Office where it is being held and you may be able to arrange a redelivery.
Contact Us: If your order has passed the scheduled delivery date in your dispatch notification email, and you are having issues with the carrier please contact Mayhawk Store Customer Service. We will investigate with the appropriate carrier and strive to deliver your order as soon as possible.
Damaged or defective orders received
Upon delivery, please inspect the packaging for damage. If it appears that the products are damaged please contact Mayhawk Store Customer Service. We will investigate with the appropriate carrier.
In case of any damage to your delivery, Mayhawk will be in direct contact with the carrier to resolve the issue as quickly as possible with as little inconvenience to you. We will make every effort to contact you and keep you informed of the progress of our investigation and where appropriate, deliver a replacement.
Cancellation Policy
If your order has not yet been dispatched, you can cancel your order by emailing us on the Contact Us page. Please contact us as soon as possible if you want to cancel as we try to get your order to you as quickly as we can. If your order has already been picked up from us and is out for delivery, (already in transit) please wait for your order to be delivered before initiating the return by contacting Mayhawk Store Customer Service. Please note that you may be liable for a return transportation charge. Any returns after delivery are subject to our returns policy.
Returns and Refunds
You are entitled to return products delivered to you in the event that they are defective or otherwise not in conformity with your order when you received them. In the event your claim is justified, the purchase price and the shipping costs will be refunded. For practical information on how to return, see the section on returns in Mayhawk’s Sales & Returns Policies. Returns can be arranged via contacting Mayhawk Store Customer Service. Please note that you may be liable for a return transportation charge.
By placing an order or making a purchase at the Mayhawk online Store, you agree with Mayhawk’s Sales & Returns Policies, Privacy Policy and Terms of Use.